Introduction to Desert Imaging and Raul Arizpe
For over a decade, Desert Imaging has been a leading provider of comprehensive medical imaging services in the West Texas, El Paso region. With five outpatient imaging centers, the practice handles approximately 150,000 studies annually, offering a full range of modalities from X-ray and ultrasound to nuclear medicine and PET-CT. Raul Arizpe, the President and Chief Operating Officer at Desert Imaging, focuses on ensuring a seamless patient experience, efficient operations, and quick, accurate results for referring physicians.
In this Customer Success Story, Raul shares the significant improvements made with AbbaDox:
- Streamlined Operations: AbbaDox has simplified workflows by automating patient check-ins and integrating billing processes, freeing up staff for patient care.
- Enhanced Patient Experience: Bi-directional communication through text messaging has improved appointment confirmations, payment collections, and access to test results, significantly boosting patient satisfaction and compliance.
- Improved Provider Relations: The implementation of the breast health module and follow-up recommendations, paired with fast turnaround times for diagnostic mammograms, has solidified Desert Imaging as a trusted provider for referring physicians.
- Innovative Features: Recent additions like AI-driven fax sorting and patient responsibility notifications have helped Desert Imaging enhance its operational efficiency, allowing staff to focus more on customer service and less on administrative tasks.
Learn how Desert Imaging and other healthcare providers have transformed their operations and improved patient care with AbbaDox. Discover the next innovative solution for your practice.