Interview with Nick Avossa, Director of Solutions Engineering

We’re showcasing innovative AI solutions that revolutionize healthcare workflows. Our inbound fax workflow automates document indexing by extracting patient names and document types, ensuring important orders are prioritized for faster processing.

For example, an MRI order for Paul Sanchez was automatically matched to his existing records based on name and date of birth. The AI also identified the document type and diagnosis code (M54.12), streamlining billing and scheduling without manual input. Physicians can be soft-matched, allowing quick confirmation and seamless integration into the system.

Voice AI enhances this process further by automating patient scheduling through natural conversations. The AI verifies details, checks for considerations like metal implants, and provides appointment options tailored to patient preferences. It reduces manual effort while improving the patient experience, offering reminders and pre-appointment instructions for added convenience.

By combining document automation and conversational AI, we’re simplifying workflows and enabling healthcare providers to focus on delivering better experience.